Refund policy

Purchases directly from Techopolis

We review refund requests individually. A request does not automatically guarantee a refund. We consider the product or service purchased, the issue you report, any product-specific terms disclosed before purchase, and your rights under applicable law.

If a product is defective, materially different from its description, or cannot be accessed after payment, contact us so we can help resolve the problem or review a refund. Any refund or cancellation rights required by law remain available.

How to request a refund

Email [email protected] with the email used for your purchase, product name, order or receipt number, purchase date, and a short explanation of the issue. Please contact us promptly. Do not send your password or full payment-card details.

We will review your request and let you know the outcome or whether we need more information. If a direct-purchase refund is approved, it will be returned through the original payment provider. The time it takes to appear depends on that provider and your bank. A refunded purchase may no longer provide download, license, or service access.

Apple App Store purchases

Apple handles payment and refund requests for purchases made through the App Store. Request a refund at reportaproblem.apple.com. Eligibility and processing follow Apple’s policies and applicable law. Techopolis cannot issue an App Store refund directly.

Purchases processed by Paddle

If your receipt identifies Paddle as the seller, request a refund through the support link on your receipt or at Paddle buyer support. Paddle purchases are subject to Paddle’s Refund Policy and Buyer Terms, including applicable statutory withdrawal and refund rights.

For technical problems, you can also contact Techopolis at the address above. We can help troubleshoot the product and provide information needed to review your request. This section applies only to purchases actually processed by Paddle.

Other sellers and earlier purchases

If you purchased through Gumroad or another seller, use the refund or support process identified on that seller’s receipt. Contact us if you need help locating your purchase.

Subscriptions and cancellation

Cancel a subscription through the provider where you purchased it to stop future renewals. Cancellation and refunds are separate: canceling does not automatically refund an earlier payment. Deleting an app or your Techopolis account does not itself cancel an App Store or other externally billed subscription.

Professional services

Cancellation and refund terms for consulting, development, training, and other professional services are set out in the agreed proposal or service agreement. Contact us about a specific engagement so we can review the work, agreed terms, and any applicable rights.

Your consumer rights

Nothing in this policy limits any mandatory right to a refund, withdrawal, cancellation, or remedy under applicable consumer law. If a product-specific promise or applicable law gives you additional rights, those rights remain in effect.

Read our Terms of Service and Privacy policy for related information.