An account is how you sign in. An organization is the workspace you join. If you can sign in but cannot find your team's work, check the organization before creating another account.
Join from an invitation
- Open the invitation email and follow its link.
- If asked to sign in, use the email address that received the invitation. Choose Sign In for an existing account or Create Account if you are new.
- Complete sign-in and wait for the invitation result.
- After joining, select the organization in the organization switcher.
If you normally use Google, choose Continue with Google and use the matching account. If your team gave you an organization code instead, open Join Organization, enter it in Organization Code, and choose Continue.
When you cannot get in
For an email-and-password account, choose Forgot password on the sign-in page, then Send reset link. Follow the email to choose a new password. Check your spam folder if the message does not arrive.
If the invitation has expired or is missing, ask an admin to resend it. Signing in with a different email does not make that invitation belong to the other account.
Switch organizations or accounts
Use the organization switcher to move between workspaces you belong to. This keeps the same signed-in account.
If you need a different account, open the user menu and choose Add another account or the saved Switch account option. You will need to sign in to that account.