Start with the step that failed and the message you received. You do not need to diagnose the cause before asking for help.
Send a support request
- Open Support and Feedback at https://starttesting.net/support.
- Choose Support request or Feedback and the relevant area.
- Choose the organization when the request concerns one, and read any notice about notifying its admins.
- Enter a subject and explain what you tried, what you expected, and what happened. Include the device or browser and exact error when available.
- Review the form and select Send to Techopolis.
- Keep the confirmation and use Track your support ticket to return to the request.
Some organizations notify admins when a member contacts support. When that setting applies, the form explains what is shared: the person's name, topic, and subject line, not the message. It also offers No organization or general question.
Follow up
Use the private tracking link from the confirmation. For an emailed ticket, reply to that ticket email to add information to the same conversation. Keep private links with the people who need them.
If the link fails, use the original support channel and include the ticket number. Avoid creating several copies just to check whether the first request arrived.
Do not include passwords or secret keys. An admin may see a separate option to authorize temporary support access; sending a message and granting that access are separate decisions.